Frequently Asked Questions

Q. I’m a complete beginner, do you recommend any books for me?

A. The Internet for Dummies, 3rd Edition, by John R. Levine, Carol Baroudi and Margaret Levine Young, is a good start. However, there are great new books coming out every month.

Q. How long does it take to set up my account?

A. To set up your account we need a completed Application and Agreement, along with payment for the set up charges and for the number of months of service entered on your Application and Agreement. Applications are entered into our system immediately. You are assigned your user name and password and given install diskettes. These diskettes include Microsoft Internet Explorer 4.0. When you install your programs at your computer at home or at work, you will be up and running.

Q. What programs are included on the install diskette?

A. We have provided one cd, including programs for Windows 95/98/Me, Windows NT/2000 and for the Macintosh.

Windows 95/98 Microsoft Internet Explorer 4.0 for Windows 95 includes not only the Internet browser, it also includes both the e-mail software and the newsgroup software. These three programs will get end users doing the most popular activities on the Internet.

Windows 3.1 Microsoft Internet Explorer 3.0 for Windows 3.1 includes not only the Internet browser, it also includes both the e-mail software and the newsgroup software. These three programs will get end users doing the most popular activities on the Internet.

Q. How do I change my password?

A. The best way is to e-mail us with your request, or if you prefer, you can call our store to change your password. It will only take a few minutes.

Q. Why do I keep getting busy signals when I try to log on?

A. Busy signals can not be avoided 100%. Having the appropriate number of phone lines in your calling area is somewhat of an art form . We are constantly monitoring our system’s resources and when new lines and modems are necessary we order them as quickly as possible.

Q. I get connected and nothing happens. What’s up?

A. After you have connected successfully, your machine is on the Internet. Nothing "happens" automatically; usually you must run some program to access the Internet service. You most likely want to run an e-mail client for sending and receiving e-mail, and a Web browser for exploring the World Wide Web. Both of these programs are including with your install diskettes. E-mail

Q. What is my e-mail address?

A. Your e-mail address is always your usename followed by "" For example, if your username is "bob," then your e-mail address is ""

Q. What program do I use to read and send e-mail?

A. Microsoft Internet Explorer 4.0 and Netscape 4.0 both include a nice e-mail program. We suggest you use either of these. If you want a more powerful e-mail program, they can be purchased from our store. News

Q. What is the News Server?

A. A News Server is a machine maintained by us that manages the approximately 27,000 public messages areas on the Internet sometimes known as Usenet. Our news server handles all of these groups and messages in each group are maintained for several days.

Q. Why can’t I access the news server from another account?

A. Only our customers can access our news server. Customers with accounts with other ISPs will not be able to use our News Server. A publicly accessible News Server is quickly abused and overburdened. We chose to enforce this restriction in order to better serve our customers.

Q. Why do I sometimes have trouble posting news?

A. At certain times the News Server needs to disallow posting in order to perform its maintenance. This happens for a short time daily.

Q. Why aren’t certain news groups on your server?

A. We try to carry every group we can find. Currently we have over 27,000 news groups. If you know of a group that isn’t on our server, let us know and we’ll see if we can add it. The exception to this are certain commercial news groups such as the ClariNet groups. These groups require payment to carry and are subject to strict licensing. Connection

Q. What’s the difference between a PPP account and a Shell account?

A. Your PPP account is the one normally used. This account supports graphical use of the Internet through a protocol called "Point-to-Point". Using PPP you can send and receive e-mail, browse the web, telnet to other computers, etc. A Shell account is a non-graphical, ascii-based unix command line. This account is used for uploading/downloading web pages, web maintenance, programming, and other activities that require actual use of the unix operating system.

Q. What programs do I need to run a Shell account?

A. None, generally. We have the software for the most common activities already on our server.

Q. What modem should I use?

A. We recommend at least a 14.4 modem. The faster the modem the better response from the Internet. Modems slower than 14.4 should not be used for PPP connections.

Q. What speed modems are connected to the server?

A. We use Microcom 56k V.90  modems.

Q. What if my modem is slower than 56k?

A. Our modems will handle the fastest possible connection. If your modem is slower than 56k, ours will slow down to match yours. Web pages

Q. How do I create Web pages?

A. We suggest purchasing one of the many books currently available at your local book store. A second suggestion is to begin using the World Wide Web. There are many resources on how to create Web pages on the World Wide Web.

You can also e-mail are webmaster at "" He will help you learn to build web sites and post them. He does this free for cftinet customers.

Q. Ok, so I learned how on my own, how do I post them to the server?

Read the Upload help page
If need more help e-mail

Q. How do I announce to the world that I have my own Web page on the World Wide Web?

A. Check out this Web site:

Q. I've got a lot more questions, where can I go for answers?

A. There are several ways to answer all the other questions that my arise. Buy a book or "surf" the World Wide Web. New books are coming out almost weekly. Keep checking with your local book store. Here are some links to get your answers online.

An exhaustive FAQ which yhou can download in a .zip file or a single large text file written by Tom Boutell can be found at:

Tom Boutell's FAQ page was found at Yahoo! Yahoo! is one of the best "catalog" services on the World Wide Web. Yahoo! is at:

To get directly to their section which has lots of information about the World Wide Web simply point your browser to:

Another exhaustive list of FAQs can be found at:

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